Dee Chan Counselling and Consulting, the Company, is committed to protecting the privacy of its clients and website users. At https://www.deechan.com (“this site”), the company recognises the importance of maintaining the confidentiality and security of personal information. This Privacy Policy outlines the general practices the company follows to manage personal data and safeguard privacy.

Commitment to Privacy

1. The company does not rent, trade, or sell email addresses.
2. Personal details that could identify users are never publicly displayed.

Compliance with the Australian Privacy Principles

The Company manages all personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”), including the 13 Australian Privacy Principles governing the collection and handling of personal information.

Compliance with the Australian Privacy Principles

The Company manages all personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”), including the 13 Australian Privacy Principles governing the collection and handling of personal information.

Definition of Personal Information

The company may collect personal information such as:

1. Name and date of birth
2. Residential and business addresses, telephone/fax numbers, and email addresses
3. Bank account or credit card details for agreed billing purposes
4. Information provided during account creation or added to user profiles
5. Preferences, passwords, computer, and connection details
6. Any additional information voluntarily shared

Collection of Personal Information

Personal information is collected only as necessary to provide counselling and consulting services in Australia. Methods of collection include:

1. Information provided through site usage, such as account creation, profile updates, product/service purchases, forum or chat contributions, registration for premium content, or online contact forms
2. Information shared via telephone, marketing forms, or email communications
3. Internet Protocol (IP) addresses collected for session management, security, and fraud prevention
4. Cookies are used to personalise user experience, manage logins, facilitate e-commerce, display relevant notifications, and retain submitted data

Collection of Personal Information

We use cookies and similar technologies to operate this website, improve functionality, and analyse usage. Cookies may be essential (required for the site to function), functional (remembering preferences), or analytics (helping us improve performance). Some cookies are session-based and deleted when you close your browser, while others are persistent and remain until they expire or are removed.

You can manage or disable cookies in your browser settings at any time. Please note that blocking certain cookies may affect site functionality.

In some instances, cookies may also be set by trusted third parties through this website. Examples include:

1. Google Analytics – a widely used analytics service that uses cookies to collect de-identified information, such as how long users spend on the site and which pages are visited.
2. Social media platforms (such as Facebook, Twitter, LinkedIn, Pinterest, YouTube, Instagram, etc.), may use cookies to support the functionality of social sharing features, buttons, or embedded plugins on this site.

Use of Personal Information

Personal data may be used to:

1. Verify identity
2. Process orders and payments
3. Update accounts and respond to queries
4. Conduct credit, fraud, or security checks
5. Improve products, services, and business systems
6. Send newsletters, offers, or promotional materials (with the option to unsubscribe)

Disclosure of Personal Information

To provide the services or for the purposes described in this policy, the Company may share your personal information with trusted third parties. These may include organisations that assist with customer enquiries, mailing, billing, IT services, marketing, market research, or website analytics.

We may also disclose information to:

1. Your authorised representatives or legal advisers
2. Credit reporting and fraud prevention agencies
3. Credit providers for credit assessment or financing purposes
4. Professional advisers such as accountants, auditors, and lawyers
5. Government or regulatory authorities, as required by law
6. Organisations managing or restructuring our business, including asset transfers or risk management
7. Law enforcement or other authorities, if there is suspected illegal activity or potential harm

All third parties are required to handle your personal information in accordance with confidentiality and privacy obligations.

Access and Correction

Clients generally have the right to access and request correction of personal information. Requests are handled in line with the Australian Privacy Principles. In certain circumstances, access may be denied (e.g., legal privilege, privacy of others, or ongoing investigations), with reasons provided for any refusal.

Data Security and Storage

The company maintains reasonable security measures for both electronic and hard-copy records, including firewalls, antivirus software, email filters, and physical safeguards.

Data Security and Storage

This policy applies only to this site. Users visiting external sites are encouraged to review their respective privacy policies.

Third-Party Data Processing

Some personal data we collect may be transferred to, stored by, or otherwise processed by third-party service providers whose data centres are located outside the European Union. These may include, for example, Google Analytics, Microsoft Azure, Amazon Web Services, Apple, and other online relationship management platforms. Where such transfers occur, they are undertaken based on our legitimate interests, such as analysing how our services are used, developing and improving those services, and supporting the growth of our business, in a manner that is consistent with reasonable expectations and does not override your fundamental rights and freedoms.

The Company requires all third parties acting as our data processors to provide sufficient guarantees of GDPR compliance. This includes implementing appropriate technical and organisational measures to ensure the security of personal data, processing such data only for specified and lawful purposes, and committing to strict confidentiality. Where applicable, data transfers are made subject to recognised safeguards under the GDPR, such as Standard Contractual Clauses or other legally valid transfer mechanisms.

Retention of Data

Personal information is retained only as long as necessary for its original purpose or to satisfy legal requirements. At the end of retention, data is deleted or anonymised. Users may request deletion where appropriate.

Updating Information

Clients are encouraged to promptly notify the company of any changes to their personal information.

Policy Updates

This Privacy Policy may be revised periodically in accordance with legal requirements. Updates will be posted on this site.

For further information on the Privacy Act and Australian Privacy Principles, please visit the Federal Privacy Commissioner’s website at www.privacy.gov.au.